MANAGED SERVICES SOLUTIONS

At Zeg Solutions we offer managed services utilizing the latest software and technology in the industry to provide monitoring and support.

We enhance business productivity by addressing specific needs and providing tailored solutions. More companies are using Managed Services for their businesses. Why? It’s a good investment that help increase productivity and reduce cost.

MANAGED IT SERVICES (MSP)

POWERED BY: 2019 AWARD-WINNING SUPPORT TEAM

Whenever your network stops working, all productivity in your business stops. We can serve as your organization’s support center for all of your users. Our unique approach covers the full life cycle of IT services – from procurement, to configuration, implementation and management of your IT environment.

Our technicians offer knowledge and expertise for any problem at hand. Through advanced remote monitoring and management tools, we can quickly resolve 90% of issues remotely and on a first call resolution basis. Our advanced toolsets allow us to address end users’ individual issues in real-time, no matter what application they’re using or where they are located as long as they have a connection to the internet.

   WHY MANAGED SERVICES?

COST EFFECTIVE

Latest industry practices with top-tier IT experts at affordable rates

SINGLE POINT

Single point of contact for all IT needs. Access to our Network Operation Center 24/7

INFRASTRUCTURE

Reduce Infrastructure costs and improve ROI. Consolidate, integrate, virtualize.

FLAT-FEE

Flat-Fee packages provide easy IT budgeting for small and mid-size businesses

BENEFITS OF MANAGED IT SERVICES

Network Monitoring

24/7 Proactive network and server monitoring

Helpdesk Assistance

On-demand live helpdesk 24/7 365 days a year

Patch Management

Perform tests, install multiple patches on applications and software tools enabling systems to stay updated

Security Monitoring

End to end security monitoring, analyzing and protection.

Best Practices

Applying latest industry practices for your business

On-site resolution

Access to highly trained IT experts for technical needs and on-side resolutions

QUESTIONS TO CONSIDER?

How are you currently handling your IT?

Have you ever experienced computer or network failure?

Do you have a predictable upfront cost for your IT?

Do you have monitoring for your IT 24/7 365 a year?

MANAGED SERVICES PACKAGES 

Essential Advance Premium
IT Management and Help Desk
Unlimited 7am-7pm M-F Help Desk Need help? Call us, email us or chat with us to get any issue or questions answered.
✔ ✔ ✔
24 x 7 Network Monitoring *(requires supported equipment) We monitor your network and let you know of any potential problems before they become problems.
✔ ✔ ✔
Asset ReportingEver have a question on how many computers you have? Need a list of all the computers with a certain software? Our agent technology can provide any and all reporting, making quarterly or yearly reporting easy and not a chore.
 ✔ ✔ ✔
Third Party Application Support We work with your software company to resolve any issues you may be experiencing with their product
 ✔ ✔ ✔
Printer SupportWe take care of your printers and if your printer is capable, we will also monitor your printer ink statuses and provide an alert when it is time to order new ink.
 ✔ ✔ ✔
Unlimited Access to expert IT advice Have a technical question or want to discuss a new technology platform? We are here to provide our 20+ years of experience to make it happen.
 ✔ ✔ ✔
Unlimited on-site resolution Our first call resolution statement is our highest priority, but sometimes the issue is physical and we may need to open up a computer. For these instances, we will provide on site support if an issue cannot be resolved remotely.
 quote ✔ ✔
Third party Software Support ManagementDon't like to stay on hold with a third party software support vendor? We will take the calls and represent you on your behalf so we can fix the technical issues.
 quote ✔ ✔
Scheduled on-site visits*pre-scheduled on site visits up to 3 times a month
 quote quote ✔
IT Security and Compliance
Microsoft Patch ManagementWe manage and maintain all the Microsoft security patches in your environment so you don’t have to waste time on updating your systems.
 ✔ ✔ ✔
Managed Anti-malwareWe provide the best in anti-malware technology to cover your workstations from any potential threats.
 quote ✔ ✔
Managed Anti-VirusWe provide industry leading Antivirus software to ensure your systems are protected.
 quote ✔ ✔
External Spam Filtering ServicesPower package includes external spam filtering services to ensure you receive only business critical emails and not get flooded with unwanted spam.
 quote quote ✔
Backup Services
Managed Server BackupsWe provide the software to allow you to backup your important servers and applications.
 quote ✔ ✔
Local Backup Storage for included server backupNAS device with up to 2tb of storage is provided as rented hardware with the Power package. Additional storage options available.
 quote quote ✔
Online Cloud Backup StorageUp to 2 TB of storage provided for the Power Package. Additional Storage options available.
 quote quote ✔
IT Strategy
Predictable IT Budgeting / PricingOur flat rate fees make budgeting IT costs for your growing business fast and easy
 ✔ ✔ ✔
Endpoint Warranty ManagementWe will let you know when your warranty on your computers are almost about to expire so we can work with you to refresh aging equipment
 quote ✔ ✔
Support and implementation of new applications and technologiesAs your business expands, so will your technological footprint. We're here to ensure all future projects are covered. Power package includes up to 10 hours per project.
 quote quote ✔

KEY FEATURES OF MSP

24/7 INFRASTRUCTURE MONITORING

ON-DEMAND LIVE HELPDESK

UNLIMITED ON-SITE RESOLUTIONS

FLAT RATE MONTHLY (IT) SUPPORT

CLOUD INTEGRATION & COMPUTING

VENDOR MANAGEMENT SERVICES

NEED CONSULTATION?

DROP US A LINE! WE ARE HERE TO ANSWER YOUR QUESTIONS 24/7

CONTACT US

Featured Partners

client
client
client
client
client