Business demands that you use the sharpest tools in your arsenal because the competition is ruthless. Any slight advantage you can gain could be the key to putting you ahead of the pack. That is why you have to find the best IT solutions company to be your growth partner in 2020 going forward.
However, that is easier said than done. How do you make sure that the company you choose to partner with is right for you? That it will have your best interests in mind? From experts who deal with that sort of thing all the time, here are five key things you need to look out for.
Plus, if you are in Houston, Texas, you can reach out to Zeg Solutions. It is the most reputable company in the area, offering a full range of IT solutions including cybersecurity, cloud-based services, cabling, internet solutions, and more.
5 Things to Look For in an IT Solutions Company
These are 5 of the most important things you need to consider before choosing to work with any IT Solutions Company.
1. Identify Your Need
How do you know when it is time to outsource some part, or all, of your IT needs? For a small business that cannot support a full-blown IT department, the answer is straightforward. But what about for an average or large corporation?
There is only so much an internal IT department can do. Besides being costly to maintain, it can be hampered by internal red tape and other restrictions. Plus, you may not have the talent you need to deliver what you require.
Therefore, the first step is to recognize your limitations. If you want to launch a specialized project, all the more reason to get experts with years of experience in the field.
Zeg Solutions will be your in-house and remote partner to ensure that you get the best and most advanced IT capabilities. Zeg ensures that your IT infrastructure operates at full capacity so that you can focus on growing your business.
2. Technical Capability
Your IT solutions partner should have the resources necessary to deliver on your needs without fail. This is one area where it is not acceptable at all to have unexplained glitches, absent personnel, outdated tools, and other predictable issues.
The reason you need to worry about this is that some companies like to punch above their weight, hoping to strike it lucky. Once they land the contract, they struggle to deliver on their promises and in the process lose the edge that you were hoping for.
Keeping your current and future needs in mind. Considering that you want to grow with your partners, make sure that you deal with people who are honest about what they can and can’t do.
At Zeg Solutions, you will not be roped in with false promises. The executive team at Zeg believes in open and honest interactions with clients for years this has been their core competency. With decades of experience handling IT, they believe that nothing will be too much for their team to deliver and to exceed expectations.
3. Reputation
Reputation is a major factor when selecting a potential IT solutions partner. It tells you how well a company has worked with other clients, and what you can expect. Reputation is a reliable factor because it is not forced, and results from a long-term working relationship.
It pays to do your due diligence before engaging another company into your IT infrastructure. The best way to do that is to get in contact with notable clients who can give you some honest feedback.
Companies build up a portfolio by working on different projects with their clients. While it may not be possible to know exactly what projects are due to client confidentiality, you can learn a lot through word-of-mouth.
4. Customer Service
Customer service defines how good a company is. No matter how good it may be, if you cannot get in touch with the right people when the need arises, they will be no use to you.
Customer service extends far beyond communication. It involves having predictable problems dealt with in advance. It also involves timely reporting as needed.
Zeg Solutions prides itself by offering an award-winning, US-based customer care department that is available 24-7 to solve your problems. Out of experience, Zeg can solve more than 90% of your IT problems without requiring a physical visit.
5. Cost
When outsourcing, the cost of the package is one of the most important factors. The whole point is to get more value for your money than you pay for. Some companies charge more, some charge less, but at the end of the day, you have to weigh the overall value you receive.
It is often difficult to factor in the cost of outsourcing into your budget due to variations in prices. Some unscrupulous companies are known to lure clients with low prices, and then mysteriously increase them with time. This is especially bad if it is a subscription-based model.
As you plan ahead for 2020, imagine having a fixed price solution plan your expenses in advance. Zeg Solutions has a progressive predictable budgeting model for different services. You can choose a fixed-price plan or you can get a long-term quote if you need customized options.
Zeg Solutions is able to do this because it has the technical and human resources to deliver on your project. With over 20 years of experience the team at Zeg Solutions understands the intricacies of budgeting and their customer needs. This is how they have managed to be one of the most successful Houston IT companies today.
Conclusion
An IT solutions partner needs to be your company’s best friend because it has the potential to make or break your business. You need to find one that will best complement your goals. Get in touch with Zeg Solutions today to learn how they can help to drive your business towards greater success.
